Dispatch center

An advanced crisis management center that supports the dispatcher in receiving calls and supervising actions for public utility services such as fire departments, mountain rescue, or the police. The system can be integrated with a voice bot, which will appropriately classify the call as the first point of contact, identify the caller, collect details, and transfer the case to an employee.

Support for the work of dispatchers in large transportation companies, such as bus or railway companies. Facilitating passenger service and coordinating driver schedules for taxi associations. The central system will also be useful in transport and logistics companies, assisting in effective fleet management.

The system can assist in managing inquiries in a smart city environment. It can be enhanced with a map, geolocation, and integration with intercom systems, door entry systems, and other contact channels (such as popular messaging platforms). A connected voice bot can handle inquiries that don’t require operator intervention, allowing the central operators to focus on more urgent requests.

Support for handling mass events such as festivals, concerts, conferences, or trade shows. Quick and efficient assistance in emergency situations through easy contact with the dispatcher, who can handle multiple calls simultaneously, including emergency calls. With the system being cloud-based, it ensures both security and accessibility, allowing operators to effectively handle inquiries without being physically present at the event location. Efficient management of crisis situations, even in the absence of a GSM network, thanks to radio connections. Integration with event applications and beacons is also possible.

The ability to integrate with any ticketing system and eliminate the need for centralizing helpdesk support staff. One phone number for multiple users who change roles, call prioritization, adding additional communication channels, and reducing the handling time for individual tickets.