Voicebots for business
A virtual consultant relieves your employees from repetitive contacts in the telephone channel. It is ready to serve your customers 24/7, effectively and without interruptions, utilizing its full potential.
The bot allows for flexible scaling of the number of supported customers based on individual business needs. It can have a unique personality, its own name, and speak in the voice of an actor, a known narrator, or digital, all in accordance with the defined schedule and conversation script.
Advantages of voice AI
Consistency of experiences
Regardless of how many times a customer contacts your company, the conversations are always conducted according to the required standard, building a cohesive brand experience.
Ease of implementation
Industry-specific and process-oriented bots minimize the implementation time and generate benefits faster than any other solutions available on the market.
A voice bot can receive and make calls, automating processes in the call center during scheduled hours, even 24 hours a day.
By implementing voice bots, you join innovative companies in the market, clearly signaling to customers your aspirations for the highest quality of service.
Reducing the cost of handling a single contact in the telephone channel compared to handling by a consultant in the call center.
You can easily increase the number of active bots and supported processes without the need for tedious and time-consuming recruitment and training processes.
How does a voicebot work?
It makes and receives calls without limitations
It analyzes and responds to the speaker’s statements in real time
It conducts conversations according to predefined scenarios and knowledge base
It understands the speaker or seeks clarification in case of ambiguity
The AI module ensures continuous learning
It reports results and provides call details
Processes that can be served by a voicebot
- Confirmation or rescheduling of appointments
- Identification, authentication, and call routing
- Verification of case or shipment status
- Sales or reservation process
- Taking meter readings or handling complaints
- Providing answers to FAQs
- Assisting with simple technical issues
- Soft debt collection
- Virtual restaurant support
- Phone surveys and interviews
- Emergency reporting and notifications
- Promoting a new product
Debt collection industry
Debt collection processes are extremely delicate and challenging. That’s why using automated systems, such as voicebots, to communicate with debtors and analyze results is a great idea for optimizing and streamlining the process.
With a voicebot, we can support your efforts by providing amicable debt collection services and reminders about overdue obligations. It has been proven that voicebots can achieve remarkable results as debt collectors, while avoiding errors that could undermine trust in business relationships.
A voicebot can serve as the first point of contact in a dispatch center. It can verify the issue, identify the caller and their location, determine the category of the report, and then connect the person to a consultant who is already familiar with the conversation’s context. This is particularly helpful when there is a high volume of incoming reports. Through initial analysis, the dispatcher can prioritize the most urgent cases, allowing for better organization of work and timely assistance in case of emergencies.
Failure to confirm appointments at medical facilities often results in inefficient management of doctors’ schedules and poor organization of work. Automating this process with the help of a voicebot can help avoid unutilized hours. Providing early notification of canceled or rescheduled appointments allows for scheduling other patients or allocating that time to other tasks.
Info Kiosks play a crucial role in government institutions as versatile first-point-of-contact information hubs. Most of them operate solely based on touchscreens, making the devices completely inaccessible to visually impaired individuals. In this case, a voicebot becomes a valuable complement, allowing machine interaction through voice as well, without discriminating against any users and speeding up the service process.
A voicebot can contact customers to assess their satisfaction level with the provided service or used product. The survey process can involve simple satisfaction surveys (NPS) as well as more elaborate questionnaires. With a voicebot, there is no need to involve customer service representatives or external call centers for this task, and the low costs encourage conducting surveys systematically. Additionally, the bot can assist with sales, customer support, and act as an information provider.